Credit card blocked for months. No one is helping. Capitec does not care

I have been a Capitec customer from 2015, I have been happy until a few months ago. They decided to block me from using my credit card. I have done everything, I submitted all the relevant letters from SAFPS. I have been to the Sunnypark branch so much that they employees there even recognize my face now. I am tired. I guess the solution is to settle my balance and close all my Capitec accounts. They clearly do not care for me as their customer. Today, the customer care lady explicitly told me that she can't help me. Yet when I go to the branch, they just send emails also. They don't give me any answers. This thing has been going on for months. I am tired. You deserve 0 stars.