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Chane Maharaj-Wyngaard
1 reviews | Active since Jul 2021
08 Jul 2021, 14:22
Credit card block from funds
My credit card was block from I’m using any available funds
I have gone into a branch and they said they will contact Capitec ccs on y behalf
I have been waiting for 4 months now and no one is able to get back to me to assist me
I have sent over 14 emails and can never be put through to the correct department and when I call in and when the consultants do put me through the line gets dropped.
I have spent R200 airtime trying to get this resolved
I’m so disappointed and I always get the same message back from them to say they will contact me in 3 working days but not one person has contacted me back
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
08 Jul 2021, 18:14Good day Chane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply08 Jul 2021, 18:14
Official
Good day Chane
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
CM
Chane Maharaj-Wyngaard's updateReviewer Update
08 Jul 2021, 20:06Thank you so much
CM
Chane Maharaj-Wyngaard's update08 Jul 2021, 20:06
Reviewer Update
Thank you so much
CM
Chane Maharaj-Wyngaard's updateReviewer Update
09 Jul 2021, 13:59Hello
Please advise what the name of the co consultant is?
I got an email to say that the card is not blocked but it still is and didn’t even ask me to check on my side.
I kept going on circles with the same query.
No money can be transferred or use on my credit card
Name of person is below
Reon Schlosz
Agent: Service Admin
Contact Centre: Administration Services
I rep**** but I know that it will most likely take another month to get a reply
Please advise what the name of the co consultant is?
I got an email to say that the card is not blocked but it still is and didn’t even ask me to check on my side.
I kept going on circles with the same query.
No money can be transferred or use on my credit card
Name of person is below
Reon Schlosz
Agent: Service Admin
Contact Centre: Administration Services
I rep**** but I know that it will most likely take another month to get a reply
CM
Chane Maharaj-Wyngaard's update09 Jul 2021, 13:59
Reviewer Update
Hello
Please advise what the name of the co consultant is?
I got an email to say that the card is not blocked but it still is and didn’t even ask me to check on my side.
I kept going on circles with the same query.
No money can be transferred or use on my credit card
Name of person is below
Reon Schlosz
Agent: Service Admin
Contact Centre: Administration Services
I rep**** but I know that it will most likely take another month to get a reply
Please advise what the name of the co consultant is?
I got an email to say that the card is not blocked but it still is and didn’t even ask me to check on my side.
I kept going on circles with the same query.
No money can be transferred or use on my credit card
Name of person is below
Reon Schlosz
Agent: Service Admin
Contact Centre: Administration Services
I rep**** but I know that it will most likely take another month to get a reply