AG
Alvin G

1 reviews | Active since Oct 2015

30 Aug 2017, 09:16

Credit Card Balance 0

My debit order goes off every month for my credit card payment. This month happened to be a little strange, after the debit order went off for my credit card payment, my credit card still reflects a "Zero" Available Balance. I called the call centre and they confirmed there is a balance of R500 odd rands available. I used my cellphone banking and also visited an atm with no available balance reflecting. This has to be investigated as this is ****************.

0
Replies (3)
Capitec Bank
Capitec Bank's reply30 Aug 2017, 11:35
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply01 Sept 2017, 16:50
Official

Good day Mr Govender

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank

AG
Alvin G's update06 Oct 2017, 10:30
Reviewer Update
I am still awaiting the above response to be resolved. I even visited a branch and submitted my credit profile to show that I am not under debt review. I think this is unfair that you'll put a hold on my credit card without notification. I have put in another query at the branch with ref - ********** 5.