Credit Card Application - You surely will be declined

I am so furious and frustrated with Capitec Bank. I've been a Capitec Bank client for a few years now and did an estimated credit assessment online for a credit card, which I knew I wouldn't have any problem getting as my Transunion score is Excellent - above 800 and my affordability is way in the clear to grant any type of credit, let alone a credit card. The online assessment confirmed it and instructed me to go to branch as I need to take documents to a branch to process the application. I went to Howick Capitec, and felt so frustrated as I was told by the service champion who requested her Managers advise on the matter that my payslip is under the umbrella company, but my salary reference on my bank statement is the company within the umbrella company. Secondly the company I work for is not on the Capitec data base (despite it being a registered business) and need to create the business, she can do that but also need a telephone number (which surely I could've provided) but rather to google the umbrella company telephone number - which she could only manage to find the company under the umbrella company. I was then told because my salary payment reference on my bank statement doesn't reflect the umbrella company name as the payment reference but rather the company within the umbrella, I will surely be declined, both words from the service champion and the manager. I was then told to ask my employer to change the company name on my payslip to match the payment reference. Like seriously?! I have vehicle finance and other accounts all which accepted my payslips as is and are very happy with the way I conduct my accounts as my credit score is a true reflection of it but Capitec (MY BANK) doesn't like it that way and it should be changed! Here I thought it's better to get a credit card from the bank I bank with but surely I was wrong to consider doing banking with Capitec. I think I should review my banking needs and whether or not Capitec is the bank I want to be a client of and do future business with.