Credit card Application

Good day

I would like to express that the way Capitec conducts its business is appalling. I app**** for a credit card on the 25 April 2025. On the 29 April 2025 I was approved and the debit order mandate had been sent. However, on that day Capitec had a system issue in sending debit order mandates. On the 2nd of May had called to inquire what was happening with my credit application. The consultant said that since the mandate had expired they had to do a reapplication. With the reapplication I was approved again and no followed up to initiate the debit order mandate. On the 3rd of May I called again, I was on the line for 2 hrs, no one assisted me. I called again on the 5th of May and again another reapplication had to be done, even thought no debit order mandate was initiated from the second approval. This time I was only offered a loan. This is due to the many applications which was done on my profile by your online consultants. No one wanted to assist me on the ongoing application they all started new applications so that the can get a “commission” with no regard to what it will do my credit record, apply for credit over and over again. Your consultants are customer centric, all they are focused on is getting a sale sacrificing my credit record. I expect for this to be rectified. This is no way to conduct business.