Credit card

I've been hearing people complaining about Capitec's pathetic service and their useless consultants. I don't understand why do I have to beg Capitec to closey credit card. I've settled the amount that I was owing and then when I phoned their collections to close the account I was told that I need to pay R84.12 in order to close the account, the agent also sent me a settlement quote. I then transfered the amount from my savings account to the credit card, when I phoned again they told me that I still need to pay R49 and none of them could explain what is the amount for.

I need someone to please assist me to close this account!!!