1 reviews | Active since Aug 2015
Credit Assessment
I app**** for credit at the Secunda branch. Staff extremely helpful and processed my application efficiently. The assistant branch manager checked that all was in order and noticed debit orders from one company with different amounts over the 3 months with different reference numbers. Unsure it was referred to head office to confirm which values to use. Even though the debits where once off each n every month the response was use all amounts as expenses making my affordability less. thus me qualifying for a much lower revolving amount. From two debits every month as an expense..the response came back to say use all 6 amounts as an expense just coz the values and reference numbers changed every month even though it was from the same company. I strongly believe that seeing the debits where from the same company the highest figure or an average should have been taken not all 6 amounts considered as my monthly expense every month as there are not 6 debits monthly but just 2. I would appreciate a re-evaluation as I do feel I would qualify and can afford more . If it was not an emergency I would have not settled for the current amount issued. I await your prompt and favourable response
I acknowledge your posting, and have referred it to Lindiswa Beya-Nakani for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Lindiswa Beya-Nakani for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
