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Jessica P

1 reviews | Active since Nov 2023

12 Mar 2025, 09:55

Credit application

I did an online credit application and submitted relevant documentation which after a while it said that it was canceled. No explanation so I had to physically call to find out what happened. After finding out that on their side it wasn't canceled but didn't fill in living expenses so that could of been the cancelation. To my surprised it didn't ask me about living expenses when I did the online application. Secondly because I am a commission earner it as forwarded to another department which apparently got declined. What I am upset about is that no one from capitec bothered calling me to discuss anything with me. I have banked with Capitec since 2014 and they couldn't even bother assisting a client who has been with them for a long time. I would of preferred having someone actually call me to discuss what my options can be as I do not know and also the check they did was inaccurate which if they called it could of been rectified.

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Replies (2)
Capitec Bank
Capitec Bank's reply12 Mar 2025, 10:45
Official
Good day Jessica P. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
JP
Jessica P's update12 Mar 2025, 16:38
Reviewer Update
Thank you, someone contacted me and the lady was very polite and understanding. She did mention someone should have atleast physically contacted me to go through the process and she is going to ask someone to reach out to me to actually explain everything. This is what I was hoping for from the beginning as I have no idea how the process works and what is to be asked, etc and was hoping for guidance.