MC
Micky C
1 reviews | Active since Jan 2020
22 Mar 2022, 09:56
Credit
Please could you help. I have been trying to get a term loan and it says my debit order mandate has been suspended.. This is from the 16th March I was told a ticket was logged to resolve this matter. I went to a different branch still same issue. It's been more than the 3 days as promised still nothing. Could someone please help get this resolved. I have never had issues with Capitec.. But now it seems like my issue is not being heard.
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Capitec Bank's replyOfficial
22 Mar 2022, 09:59Good day Micky
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply22 Mar 2022, 09:59
Official
Good day Micky
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
We acknowledge receipt of your query and have assigned your matter to a designated official.
You will receive further contact within the next business day.
Kind regards
Capitec Bank
MC
Micky C's updateReviewer Update
23 Mar 2022, 12:03When I went to get a second opinion at a different branch I was told the same thing that it will be escalated and give it till the 23rd...today is the 23rd with a service refe number of ***3 still no reply or form of communication. Like I love Capitec and they style of work I even opted to switch my salary and debits here. But now this silent passing over service is really not good.
MC
Micky C's update23 Mar 2022, 12:03
Reviewer Update
When I went to get a second opinion at a different branch I was told the same thing that it will be escalated and give it till the 23rd...today is the 23rd with a service refe number of ***3 still no reply or form of communication. Like I love Capitec and they style of work I even opted to switch my salary and debits here. But now this silent passing over service is really not good.