VM
Vusi M

1 reviews | Active since Oct 2012

01 Feb 2018, 11:33

Credit

After I paid my load repayment on December 2017 I was left with 2 terms. The I paid via fet on the 26 of January 2018 for my second last term which means I was left with 1 term on the 31/01/2018 my loan was deducted then I went to the bank they reversed it back to my account because I already paid on the 26 January for that term. So today on the 01/02/2018 the money was deducted again and when I went to the branch in kempton park, kempton square they said they can't reverse it. So that means I was unwillingly forced to pay 2 terms within 1 month, this is inconvenience to my plans and now I can't run my business because the money that was suppose to pay service providers. I not know of such agreement when I signed the loan contract in 2015 that I will pay for 2 terms within 1 term on my last settlements. Case number: ********** 4

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Replies (1)
Capitec Bank
Capitec Bank's reply01 Feb 2018, 14:47
Official

I acknowledge your posting, and have referred it to Nondi Tsholoba for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,