Created expectation but failed to prioritize!!

Following my request that I referred directly to the CEO of Capitec Bank, Mr. Gerrie Fourie, who has not even taken the time to read or acknowledge my request, but merely referred it to the Complaints department, I was called by a representative and have pleaded and elaborated on my request. I was advised that they would look into the matter to provide the best possible solution to assist me. After pouring out my heart regarding my financial situation, I was called, and Tarryn advised in the best sincere way, that they could not assist me. My Bank was unable to assist, and I accepted the feedback. Then out of the blue I received a call, from Zahier at Capitec Bank, that created a ray of hope, basically creating an expectation that they could somehow assist and that given my request, they could offer me the same solution that they afforded the staff. I was advised that a representative would call me to do a credit assessment, and i was indeed called, where I confirmed all credit obligations and debit orders etc. I was advised that the findings would be referred to the responsible team and that I would be contacted with an outcome. I wasn't called and because Zahier called me from his private contact number, I reached out to him. He was surprised as it should not have taken that long to revert back to me. He exclaimed that the feedback was neither good nor bad and another stakeholder would call me. I have not been called, for almost a month and decided not to follow up, as I am clearly making a nuisance of myself and obviously, I did not have the appropriate statis, that's why the request was not prioritized. Then on the 19 August 2024, I noticed a missed call from Capitec Bank. I was unable to answer the call and expected for the call to be returned but have not heard from Capitec Bank again.

It is very disappointing given the fact that after it was communicated that they could not help me, I received a call not initiated my me, that created an expectation but was not delivered on.