****itec

The service received at the Capitec in Boksburg was terrible. Tried to re activate our bank account. We get told we need a proof of residence so we go back home to get a written letter with additional information to ensure we have all the required info.

We went back the sencond time and we're given a seperate letter and then we were told we needed to get this letter signed by the owner of the house. (Why wasnt this told to us the 1st time round?) Then getting back into the car to get the document signed.

When we returned the 3rd time we got told "The system is offline" and were told to sit. While sitting and waiting they continue to call out clients ticket numbers and a client walked in and a ticket gets given to the gentelman. This service is atrocious.

All we needed was to reopen a bank account. It now feels like in going to have to take a loan just to cover my petrol cost for re opening this bank acccount.

It seems that not all your consultants even know what the purpose of their job actually is. Pathetic!