PB
Paul B

1 reviews | Active since Jul 2018

27 Aug 2024, 23:37

Crashing Banking App & No Facebook presence

The new update messed up my app with my banking app crashing whenever I opened it. I am currently in New Zealand till next year and I am dependent on my banking app to handle my SA affairs. I left South Africa due to anxiety related issues, and to recharge - I didn't change anything - but Capitec installed a latest update a few days ago. Me being IT savvy, I was able to downgrade without data loss, and disabled auto updates, and for now my access has been restored - which proves this is a bad update....

Also Capitec no longer has a presence on Facebook - as I cannot access the page - this left me to fend for myself to get this working... I am overseas, I couldn't do any bank transfers, my app kept crashing with no way to contact Capitec without a costly international phone call... I am extremely angry......

0
Replies (1)
Capitec Bank
Capitec Bank's reply28 Aug 2024, 07:28
Official
Good day Paul, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.