****py Service

My spouse and me had the worst ever customer service @ the Cresta branch, Been trying to update our proof of residence and after taking a day off of work so when can get it all done was told we need certain documents. As with the new FICA regulations its almost impossible then. Was then told that a letter of employment with the new address declared on it with the company stamp will suffice. Needless to say when we got there after work it was rejected and the manageress laughed us out in our faces. If thats the best illiterate manageress Capitec can employ no wonder our economy is going for a ball of ****. At this point i am very disgusted with the shoddy service i received from Capitec as i was almost a client from the very beginning. I would like to hear their response and how they will handle this situation.