**** service received at 2 Capitec branches

Visited Greenacres branch 27 Feb for my daughter new card; card was changed and agent requested to do Fica update. Gave him ID and proof of address and was advised account was working fine. Later on the day an sms was sent to me requesting I provide birth certificate to the branch. This was never communicated at the branch. Yesterday I went to Motherwell branch to confirm this and agent advised as per sms. Today brought the certificate; only to be sent back for unabridged one; for the account that was opened in 2008. This is a **** service as now I can't make use of the account and this was never communicated.