1 reviews | Active since Sept 2016

01 Sept 2016, 15:58

Craig Solomons

<p>Capitec Bank has continuously been sending me smses and calling me regarding outstanding debt to the value of over R60000 belonging to Craig Solomons (reference no. CAP- ********** 64). I have called in several times to advise that it is the incorrect number and to please remove my cellphone number from their system. Craig Solomons is a known con artist and ********* and wanted for several ********** activities and theft. He also goes by the name of Craig Jantjies. Capitec Bank should confirm the validity of information produced by clients and I request that they kindly discontinue sending me threatening messages.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply02 Sept 2016, 08:11
Official

Please accept my sincere apology for the frustration you experienced as result of this incident.

Adwena Williams will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved to your satisfaction.

Best regards,

Capitec Bank
Capitec Bank's reply09 Sept 2016, 11:02
Official

Hi Kim

Thank you for bringing this matter to our attention. Our records reflect that your contact details was provided to us as additional contact details by the client in question. I can confirm that we have since deleted your contact details. I do apologise for the inconvenience and frustration this matter might have caused you.·

I have sent you an SMS as an alternative method of communication as a result of not being able to reach you on your mobile number. Please feel free to contact me should your require further assistance.

Adwena Williams

Complaint Officer

Capitec Bank

Best regards,