COVID19 Relief Denied

I am very dissapointed at the treatment I am receiving from Capitec with regards to loan relief I asked for. The phone consultant this morning told me that I can only get 1 payment holiday and I must go back to paying about R1.9k in May then the full R3.2k again in June.

When I informed her I am only receiving 40% of my salary for lockdown period she said that's the best the bank can offer because my loan is left with 5 months so i cannot get a 3 months relief.

This is a dissapointment indeed because I have never missed a payment. I'm a diligent payer who even puts ad hoc payments numerous times but now when it comes to a crisis where I need a short relief the bank can't help me.

Even more dissapointing is that I will suffer because "the system won't allow it" as the consultant put it. It seems Capitec doesn't have sufficient systems in place to help clients during this COVID19 crisis.