Couldn't open account because I didn't have R25!!!!

So I walked into capitec bank Dube soweto branch for a new account and I'm being screened by the host Clive at the door. Nicely greets me and then asks me to produce my ID and proof of address and I do just that.. Bank statement wasn't stamped and he still says they'd be able to assist me,which was impressive. He further asks if I have my cellphone and R25.. I obviously had my phone but not R25 cash and guess what I was told I couldn't open an account because I didn't have the money. I know the procedure of clients having to deposit the activation amount but honestly that wasn't great customer service because I even assured the guy that I'd have the funds transferred into the new account before I leave the branch and it wouldn't have been from a different bank. So if this is how things have to be done to avoid dormant accounts then they might aswell put it online and train their staff to address clients in a polite manner. Don't be rude and expect us to constantly visit your branch and don't you forget that you are behind those desks because of us.. Your clients!