Couldn't get a bank card

On Friday the 03/09/2021, I went to Capitec Canal Walk to enquire about getting a bank. I opened up my account using the App which took 10 mins and went effortless. When I got to the bank I got assisted by Onie which didn't go well as her computer/system kept freezing I was then asked to move to Jonathan's desk (which he asked if I had money in my account not sure how that was relative?) I was then asked to move back to Onie's desk. In all this time the branch manager has been to the desk numerous of times but no one explained to me what is happening and why I have to go from desk to desk. after sitting there for more than an hour I had to leave I still do not have a bank and was told the App doesn't link to the system hence I couldn't get a bank card. That does not make sense at all why to have the option of opening an account on the App but it "doesn't link to the system"