Could not use the voucher Capitec offered as a promotion

I LOVE Takealot and I always purchase there.

Capitec offered a promotion where you get R300 off on your next Takealot purchase when you download the Capitec Masterpass app and make a certain purchases through it. 1 thing which happened was, I have followed the steps to receive the voucher, then I received my voucher, I put stuff in my cart to purchase and tried to make a purchase, but bought the balance after the voucher with Mobicred and it asked for an OTP pin, but I didn't have my phone with me, so I left it...

After about 2 weeks, on the 31Dec, which was the cutoff date, I remembered about this purchase and wanted to buy again. What happened was, I could not continue with my previous purchase as it already showed cancelled automatically in my email, so I had to make a new one. I was unable to make the purchase as it said I have already used the voucher...

However, I have not used it, as the order was auto cancelled when I left it, as I could not continue with my purchase at the time...

I know that all of this happened a month ago, but I only got the time to try to contact Takealot and Capitec now regarding this and I am requesting a new voucher of R300 for a purchase, as at the time when I purchased in the allocated period, I was unable to make the purchase.

Please can you email me on ********** with the feedback regarding this, or via SMS, as I am using a different data sim in my phone, so I can't receive calls at the moment, unless you email me to arrange a call at a specific time, then I can swop it for the phone call. Thanks

Would love your feedback.