COULD NOT GET MY MONEY BACK

I reported a case of ***** where my whole salary was taken. I was given a period of 14-21 days for them to get back to me , of which the bank even after 21 days did not get back to me. Since my whole salary was gone I was forced to borrow money to survive the month of which I need to pay the money back with an interest of 10%. As far as I know bank have insurance for such cases and most banks do pay back their customers the money lost while they do their own internal investigations. I cannot wait for feedback 25 days later for me to call and be told that they are still busy with investigations. How in the hell was I suppose to survive a whole month without my money. on top of that the agents do not even sound like they know what they are doing as I was given 3 different answers on the 3 different occasions when I called for a follow up.