could not dep[osit

I went to Capitec to make a deposit, I was told the was no change so I was not giving an opportunity to deposit, what is the point of having a bank account but you can't send your loved one's money? and the guy just looked at me and told me that I can go and report the is no problem there, I am so angry and I will cancel my account after my debits, I rather pay more for good service , if paying less I should worry about change going to a bank? to people who don't care about one's obligation then I will cancel my account . I will not advice anyone to use Capiec it's a Spiza Shop.