Costs incurred due to limited online service

Capitec allows you Internet banking from only one device so when a client of theirs was admitted to hospital for 17 days, she had no access to her work PC and therefore no access to her funds. Her accounts weren't paid on time and she incurred penalties and cancellations of services including her cellphone which further isolated her. This is absolutely unacceptable and Capitec should urgently look into improving their online access and should reimburse the client for her costs.