OS
Onthatile S
1 reviews | Active since Aug 2020
18 Aug 2020, 11:12
Correction Payment
07/08/2020: I received a payment of R1000 into my account. The lady confirmed that she sent the money and I confirmed that I have received it. (Both of us received the SMSs to confirm that)
12/08/2020: I received an SMS Notification that states that R1000 was deducted from my account as a Correction Payment. I communicated with Capitec regarding this matter and received no correspondence regarding the escalation as promised.
15/08/2020: As I had not heard any correspondence from Capitec, I went into the Branch and I was adviced that I need to inform the lady who sent the money to check her statement then she must send me the money again if it reflects that it was reversed back into her account or if it never left the account in the first place. Capitec did confirm with me that the lady never authorised any money to be reversed on her side and they stated that it is definitely an internal error.
Neither She or I are at fault for the disruption. I understand when she feels that her providing me with her statement is invasion of her privacy, but how will I know what transpired on her side since I do not have proof.
Capitec states that there is nothing they can do for me as they do not have my money and they stated that I need to open a civil case against the lady inorder to have the matter resolved as it is now a problem between me and her. The consultant has stated that the matter doesn't involve them anymore even though the error was made by them.
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Replies (3)
Capitec Bank's replyOfficial
18 Aug 2020, 12:16I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply18 Aug 2020, 12:16
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
OS
Onthatile S's updateReviewer Update
19 Aug 2020, 15:3019/08/2020: I receive a senseless call from Capitec to let me know they acknowledge my review on Hellopeter but there's nothing they can do for me.
I suggested that since they were able to deduct money from my account they should do the same on the sender's side since there is proof(as confirmed by them) that she sent money but it never left the account. They then argued that they cannot force money out of someone's account without their approval but suprisingly they were able to do the same in my account without my approval.
I am very amazed by the fact that I was able to do transactions with money that misteriously doesn't have a "Sender" or Account of origion.
At this point in time I need to accept that I have lost R1000 to Capitec and in the future I might go through the same thing since they have recused themselves from this error. I have read other reviews on this matter and no one has been helped so that means this is what all Capitec Clients need to expect in the near future.
I refer to Capitec as the Middle Man of this mess since I and the Sender are inconvenienced by Capitec, the error was formulated by their systems so why must I open a case against someone who never intended on de*****ing me? Why must I be the one running after someone who has an SMS proof that she sent the money? Why must I fix the mess that Capitec initially created?
(If I was the sender I wouldn't cooperate as well I would also state that it's not my problem either)
I suggested that since they were able to deduct money from my account they should do the same on the sender's side since there is proof(as confirmed by them) that she sent money but it never left the account. They then argued that they cannot force money out of someone's account without their approval but suprisingly they were able to do the same in my account without my approval.
I am very amazed by the fact that I was able to do transactions with money that misteriously doesn't have a "Sender" or Account of origion.
At this point in time I need to accept that I have lost R1000 to Capitec and in the future I might go through the same thing since they have recused themselves from this error. I have read other reviews on this matter and no one has been helped so that means this is what all Capitec Clients need to expect in the near future.
I refer to Capitec as the Middle Man of this mess since I and the Sender are inconvenienced by Capitec, the error was formulated by their systems so why must I open a case against someone who never intended on de*****ing me? Why must I be the one running after someone who has an SMS proof that she sent the money? Why must I fix the mess that Capitec initially created?
(If I was the sender I wouldn't cooperate as well I would also state that it's not my problem either)
OS
Onthatile S's update19 Aug 2020, 15:30
Reviewer Update
19/08/2020: I receive a senseless call from Capitec to let me know they acknowledge my review on Hellopeter but there's nothing they can do for me.
I suggested that since they were able to deduct money from my account they should do the same on the sender's side since there is proof(as confirmed by them) that she sent money but it never left the account. They then argued that they cannot force money out of someone's account without their approval but suprisingly they were able to do the same in my account without my approval.
I am very amazed by the fact that I was able to do transactions with money that misteriously doesn't have a "Sender" or Account of origion.
At this point in time I need to accept that I have lost R1000 to Capitec and in the future I might go through the same thing since they have recused themselves from this error. I have read other reviews on this matter and no one has been helped so that means this is what all Capitec Clients need to expect in the near future.
I refer to Capitec as the Middle Man of this mess since I and the Sender are inconvenienced by Capitec, the error was formulated by their systems so why must I open a case against someone who never intended on de*****ing me? Why must I be the one running after someone who has an SMS proof that she sent the money? Why must I fix the mess that Capitec initially created?
(If I was the sender I wouldn't cooperate as well I would also state that it's not my problem either)
I suggested that since they were able to deduct money from my account they should do the same on the sender's side since there is proof(as confirmed by them) that she sent money but it never left the account. They then argued that they cannot force money out of someone's account without their approval but suprisingly they were able to do the same in my account without my approval.
I am very amazed by the fact that I was able to do transactions with money that misteriously doesn't have a "Sender" or Account of origion.
At this point in time I need to accept that I have lost R1000 to Capitec and in the future I might go through the same thing since they have recused themselves from this error. I have read other reviews on this matter and no one has been helped so that means this is what all Capitec Clients need to expect in the near future.
I refer to Capitec as the Middle Man of this mess since I and the Sender are inconvenienced by Capitec, the error was formulated by their systems so why must I open a case against someone who never intended on de*****ing me? Why must I be the one running after someone who has an SMS proof that she sent the money? Why must I fix the mess that Capitec initially created?
(If I was the sender I wouldn't cooperate as well I would also state that it's not my problem either)
Capitec Bank's replyOfficial
20 Aug 2020, 09:37Hi Onthatile
We have liaised with the sender and she is aware of the transaction, she requested that you liaise with her directly as she will visit her nearest branch today to obtain her statement.
We apologise for any inconvenience caused as the matter will be closed from our end.
Kind regards
Capitec Bank
We have liaised with the sender and she is aware of the transaction, she requested that you liaise with her directly as she will visit her nearest branch today to obtain her statement.
We apologise for any inconvenience caused as the matter will be closed from our end.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply20 Aug 2020, 09:37
Official
Hi Onthatile
We have liaised with the sender and she is aware of the transaction, she requested that you liaise with her directly as she will visit her nearest branch today to obtain her statement.
We apologise for any inconvenience caused as the matter will be closed from our end.
Kind regards
Capitec Bank
We have liaised with the sender and she is aware of the transaction, she requested that you liaise with her directly as she will visit her nearest branch today to obtain her statement.
We apologise for any inconvenience caused as the matter will be closed from our end.
Kind regards
Capitec Bank
Best regards,