BW
BUSIe W
1 reviews | Active since Mar 2018
18 Mar 2019, 11:38
CORRECTION - MONEY OUT
The worst experience, being ****med by your own bank!! They deducted R2000 from my account and no one can account for it, the deduction was made by their Inter bank department and the debit has no reference, no one seems to know why my money was debited.
Its so frustrating to think your money is safe with your bank yet they the ones that **** you!!!
CAN SOMEONE ACCOUNT FOR MY MONEY!!!!!!
Helpful (0)
Replies (3)0
Replies (3)BW
BUSIe W's updateReviewer Update
18 Mar 2019, 12:12Now i am being told to contact people who transfered money into my account to pay it back because apparently the money they transferred was not taken from their account.
WHERE DO I ENTER IN ALL OF THAT??
THAT IS A MISTAKE MADE BY YOUR SYSTEM YET I NEED TO ACCOUNT FOR THAT. HOW DO YOU ALLOW PEOPLE TO TRANSFER MONEY IF THEY DO NOT HAVE IN THE ACCOUNT.
IF I NEED TO GO ALL THE WAY TO THE OMBUDSMAN TO GET MY MONEY BACK THEN LET ME KNOW BECAUSE I AM MORE THAN WILLING TO DO SO. I AM DISGUSTED BY THE LEVEL OF INCOMPETENCE I HAVE BEEN GETTING FROM YOU.
BW
BUSIe W's update18 Mar 2019, 12:12
Reviewer Update
Now i am being told to contact people who transfered money into my account to pay it back because apparently the money they transferred was not taken from their account.
WHERE DO I ENTER IN ALL OF THAT??
THAT IS A MISTAKE MADE BY YOUR SYSTEM YET I NEED TO ACCOUNT FOR THAT. HOW DO YOU ALLOW PEOPLE TO TRANSFER MONEY IF THEY DO NOT HAVE IN THE ACCOUNT.
IF I NEED TO GO ALL THE WAY TO THE OMBUDSMAN TO GET MY MONEY BACK THEN LET ME KNOW BECAUSE I AM MORE THAN WILLING TO DO SO. I AM DISGUSTED BY THE LEVEL OF INCOMPETENCE I HAVE BEEN GETTING FROM YOU.
Capitec Bank's replyOfficial
18 Mar 2019, 14:52I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply18 Mar 2019, 14:52
Official
I acknowledge your posting, and have referred it to Keshia Nomdo for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
BW
BUSIe W's updateReviewer Update
18 Mar 2019, 15:12Its funny how now the branch is contacting me with the same information I was provided prior to this review as if the same response will change anything.
Capitec I want my money! Now i am being told to call people who deposited money into my account to find out if they had money at the time and others are changing the story to say I sent out money while I did not have money in my account.
What is the use of the bank statement and the transaction history of the App if you guys even lie about whats happening?
I want this sorted ASAP!!!
BW
BUSIe W's update18 Mar 2019, 15:12
Reviewer Update
Its funny how now the branch is contacting me with the same information I was provided prior to this review as if the same response will change anything.
Capitec I want my money! Now i am being told to call people who deposited money into my account to find out if they had money at the time and others are changing the story to say I sent out money while I did not have money in my account.
What is the use of the bank statement and the transaction history of the App if you guys even lie about whats happening?
I want this sorted ASAP!!!