COPY/PASTE COPY/PASTE AND NO ANSWERS AT ALL

Good day, I am so sick and tired of Capitec. I have downloaded the new app, and I have updated the web view. I have a huyawei 9lite phone and there is a lot of features missing. I went to the Matlosana branch in Klerksdorp and the not-so-helpful clerk said I need to get a new phone in order for the new app to work. Imagine that, so that means half of the Capitec clients will have to buy a new phone in order for the new app to work? And all this info you have, I have given them. And then they ask me to inbox me the info. Can't they read? They use a copy/paste option. in the inbox. I think they do not know how to solve the problem and when you inbox them, they ask you this most stupid questions. again copy/paste... Is this question so difficult. Why on this earth do I need to get another phone because their new app is inadequate?