Contradiction and the poorest of services

Capitec Kempton Park Mall, what disappointing service received. After being provided with a quote that we qualify, my wife returned to Capitec Kempton Park Mall and was assisted by a consulted who I don't believe knows what's the difference between customer, client or even to sum up 1 + 1, after informing her that a quote was given and all we needed to do was submit the required papers, she goes along and puts the worst case scenarios for our application to decline. I am puzzled by the one question on the application " are you previously Disadvantaged " what does that even mean. Its clear Capitec does not know how to: 1. Hire employees 2. Does not train their employees on customer service 3. Does not enforce cooperation with each other (employees) 4. Segregates applicants according to how the staff feel.

I am rather disappointed more than ever, and see now how Capitec chooses to solicit money from previously disadvantaged individuals, making Capitec a bank that can not accommodate for individuals that grow from being previously disadvantaged. It might be cheap to bank with, but be assured the staff are not happy to see you progress, more specially the women.

I appreciate the consultant Zama, she engaged and explained in full every step of the quote, as for the other consultant, I don't think should be employed, we do not want to go into debt, but without choice the need is beyond us.

A contradiction to your service.

Contact my wife, her spirit is torn and faith in you diminished.

Regards