CONTRADICTING INFORMATION ABOUT A PAYMENT DISPUTE

Good day

I made a duplicate payment to Temu on Friday that was meant for another supplier. First payment I made Thursday evening was R1760.00

Then on Friday 09:44 I paid Temu by error an amount of R1118.00

Upon realizing the error I made I called Capitec for assistance as I didn't want the payment to reach Temu. I called Capitec a few minutes later, not even 10 minutes.

*** I was informed that since I have just done the payment they will put it on hold and log a dispute. Also, since it's Friday, a consultant will be in contact with me on Monday or Tuesday. I didn't receive any call from Capitec.

I called in just now and I was told the payment is with Temu and I should contact Temu for the refund. I informed him that Temu has not received the payment as I am getting notifications from them to pay for the order.

What I was told on Friday goes against what I was told this morning.

Can someone please tell me what is happening with my payment because Temu doesn't have it as per their notifications. Why would they have the payment if I was told it was still pending therefore Capitec will put a hold on it?

With all this ***** I keep hearing about in regards to Capitec, I hope I won't lose my money in this chaotic and contradiction information I am getting from Capitec.

There's a new reference number: ***1

Please advise, I need clarity please.

Nosi Klaas