FW
Fran W

1 reviews | Active since May 2016

26 Mar 2025, 06:55

Continues to be pathetic

Capitec does it again. They managed to mess up my account again in less than 2weeks. Now my account is overdrawn by over R1000 because they can't take an instruction. I would literally keep my money safer under my mattress at this point because they absolutely don't know what they're doing and judging by the negative reviews, I think it's definitely time to leave. This is absolutely pathetic of you guys and only once we lose it does anyone do anything. I'm don't shouting and screaming and compromising my health for you. Now that you've moved MY money around my different accounts to fix your mistake, I want it corrected by 12pm today or the banking Ombudsman will be involved. This would be the 3rd time that I have to fight you to get my own money back!!!!!! Fix it!!!!!

0
Replies (3)
Capitec Bank
Capitec Bank's reply26 Mar 2025, 08:38
Official
Good day Fran, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
FW
Fran W's update26 Mar 2025, 08:47
Reviewer Update
You don't have business day. You have until 12pm today 26 March 2025.
You didn't take a business day or 10 days to mess up my account.
FW
Fran W's update26 Mar 2025, 12:01
Reviewer Update
I have now lodged a complaint with the banking Ombudsman due to your failure to even give me a call. You are pathetic!