Continued Bad Service from Capitec Bank

This is a follow up / add on to my initial 31 Dec 2019 review. I have since received my paid up letter & credit bureaus were updated however incorrectly so, which still affects my credit profile negatively. I have been on email & on calls with the Capitec Complaints Department from 14 January 2020 & to date, my credit profile history for Capitec is flagged that the account shows in arrears for over 150+ days for October 2019 when regular payments were made. I have spoken to Tarryn McKerry, Wendy & Naslie.

Wendy on 29 January 2020 took my call at 11:26am & said that Tarryn will call me back with an update…

Tarryn on 30 Jan 2020 took my call at 10:56am & promised to escalate the issue with confirmation that she will feedback on 31 January 2020. She further claimed that she did not receive my 14 January 2020 email that I sent to her after a detailed complaint with her over the phone. (Email was sent 2 weeks ago at this point to *** at 13:30pm with my TransUnion screenshot showing the flag)

4th February 2020 Naslie took my call at 14:22pm when i followed up. She indicated that my complaint/call was closed based on what was on the system & that this Credit Bureau follow up request was not on the system & nothing after the fact was captured.

I am frustrated & worn out from the back & forth with this department. This has a major impact on my credit profile & would appreciate it immensely if it was taken seriously by the bank & corrected ASAP.