Continuation of Complaint "Capitec non responsive, just takes money and keeps quiet"

Following on my review on Capitec on 23rd June, NO Reply from Capitec since the 20th July! Only 1 claim was ever approved... no news on the rest. Not answering their emails.... These guys just do not care about their customers.... Follow my advice and stay far away. That little extra interest you pay with proper banks makes up for this never ending headache which is Capitec.

"I took out a personal loan with Capitec last year and when the lockdown kicked in together with warnings of no or minimal pay I made the effort to get hold of Capitec. I want to claim back from the insurance on loss of income I pay for every month. I sent an email, the start of many on the 14th of April. Since then I have had little feedback or any progress on my application. I was phoned twice in total till date, the second person promised to get back to me by close of business... That is over a month ago and I'm still waiting for his call. I don't get any reply on my mails. I followed the process on the website to log a formal complaint, guess what, no reply. Now all of a sudden the debit order on my monthly deductions has changed from the 25th to the 23rd? I mail Capitec, no reply.... I phone Capitec and hold for nearly 30 minutes, no answer. What am I to do? The little s**** I have in my bank account is taken by Capitec and I have no money for food for my family. But Capitec most probably just sits and laughs there behind their emails and telephones whilst the mails and phones go unanswered.... I guess it will be the banking ombud next for me unless Capitec pulls finger with this last ditched attempt and makes things right. "