CONTACT THE CREDIT BUREAUS AND FIX THIS MESS!!!

Good day,

I don’t understand how you can close the case because the issue was never resolved?

My credit score was and still affected because of your incompetence and negligence when it comes to customer service.

Capitec is the one that sends data or updates the credit bureaus. So why is it difficult to fix this issue with the credit bureaus?

Sending me that letter did solve my case but instead my credit score is seriously affected and even yesterday I saw a huge drop because of you guys!!

CONTACT THE CREDIT BUREAUS AND UPDATE MY CREDIT REPORT!! I also sent them emails but still they are also not helping me!!

It's time you take us as customers seriously because honestly you don't care as to how much we are affected on the credit bureaus side, especially myself knowing that I'm disciplined when it comes to paying my accounts.

See, I have attached my credit score From Good(641) to Below Average(614). If it was you in this case wouldn't you become so frustrated?

The issues in your systems it's totally inconveniencing us as customers and what frustrates me most is that you guys are aware of these issues coming every month but you are not solving anything!!

CONTACT THE CREDIT BUREAUS AND FIX THIS MESS!!!