1 reviews | Active since Jan 2017

23 Nov 2017, 15:35

Contact number doe not work

i'm having a problem with my account and I just tried to call regarding my issue and I got Number does not exist, what is that!! i cant got to the bank every time i have a problem . THIS NEEDS TO BE FIXED ASAP

0
Replies (2)
Capitec Bank
Capitec Bank's reply24 Nov 2017, 08:57
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply27 Nov 2017, 17:39
Official

Hi Miss Ngcobo

As per our telephone discussion, you mentioned that your card issue has been resolved, however initially complained about not reaching our contact centre.

An explanation has been provided to you, which you confirmed to accept.

Kind regards

Donorique (Complaint Management Officer)