Consultants not knowing how to do their jobs.

Hi, I app**** for a credit card at the Standerton branch, they went through the whole process with me, told me what I qualified for etc. In the end the application was denied because they said that the company I work for is not on the credit bureau. I phoned the helpline and they said that they just need to capture the business on their database so I needed the registration number of the company etc. The business is a sole proprietor trading as, got all the information ready and went back to the secunda branch, I work in secunda and they have extended hours after 5 at the mall branch. They ended telling me that they cant help me as there is a block/suspension under my name for invalid employer and I should go back to the Standerton branch to remove the block or I should get an afadavit to remove it. I think this is unacceptable. It’s supposed to be an easy application for the customer, the consultants or at least the managers should know the difference between a sole proprietor and a bk/ck. The consultant should’ve known that she should create the business on the database now everything is blocked. I work 6 days a week, when am I supposed to go back to the Standerton branch as I am working everyday in Secunda. They are not even open on Sundays.... I am fed up and I am considering moving my savings/debit card to another bak because of this poor service.