*********** Consultants

My Capitec account has been completely blocked for more than 2 months.I have submitted the requested documents and I was told the funds would be released.Then the consultant made a mistake in logging the incident and almost another month later..no one can give me an answer .On my profile it says that my case has been resolved.I have been in and out of Capitec branches but no one can tell me why the 32k is still on hold.Whoever logged this incident messed up by firstly getting my ID number wrong on the case.So i cannot even track the incident as there is no incident logged on my ID number.I have been pleading with consultants for help but to no avail.