*********** consultant with no relevant information

I have a complain for Capitec funeral cover they declining my claim because I went to Capitec bank to change dates of my dependents as I incorrectly put 28 instead of 29. The consultant advised me that my waiting period will not be affected and she removed my dependent and added again when going to claim today they declining the claim. The reason is I have covered my dependent only yesterday and I’m claiming today. So I don’t know what to do after I have paid my premiums for so long