Consultant didn't explain every little detail

On Saturday 16 January 2016, went to the capitec bank to ma Ke a reversal of funds. I was given a ticket of number 142. The consultant who assisted me didn't tell me everything about the pros and cons of a dispute from a different bank. She said to me , your request is being processed , a charge of a R100 will be taken out of the money you are requesting . She didn't tell me that the bank will take money that's in my account . She said the request will take 7 working days. This morning 19 January the bank deducted R100 from my account. Now the bank refuses to refund it back to me. I want my money back and the bank should charge the consultant who was assisting me . I want my money back immediately. That money I'm supposed to use it to go for an interview . I want my money now.