1 reviews | Active since Sept 2015
Consultant coughing on pen before handing it to me
I would just like to bring this to everyones attention reading this. Yesterday i went to Zevenwacht malls branch. I was assisted in trying to close my capitec savings account. I then asked the gentleman assisting to get me a ticket to deposit money into my savings account. Right before i was assisted there was a lady siting at the till where the deposits are done and she was coughing all the time. I simply turned to check who it is coughing as i am High Risk. When the gentleman gave me the ticket number i was then told to go to her to assist me. This lady literally coughed on the pen and the piece of paper before handing it to me to sign and i could see that she did this out of pure spite because i looked at her when she was coughing uncontrollable before she assisted me. This is a disgrace to the company and i want to make others aware of this. I was at the bank just after 3 on the 19th of February.. I want the recording to be looked at while i was there to see exactly what she did. This person shouldn't be working at the bank. She is putting people's lives at risk and this needs to be addressed. I am absolutely disgusted and i will be taking this as far as i possibly can. She doesnt belong in the bank to assist people when she does such things
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
