PR
Prudence R

1 reviews | Active since Jan 2016

29 May 2017, 11:22

Consultant cant do a pre-approval of a loan in the branch

<p>On Friday 26-05-2017 around 16-30 we walked in the centurion mall capitec with all the required documents and assisted by Sibongile to apply for loan ,she told us that she cant check because she must first confirm employment so unfortunately she can tell us if we qualify or not I insisted that she check she said its not possible we must take our time and come back on Monday!!! </p>

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Replies (1)
Capitec Bank
Capitec Bank's reply30 May 2017, 08:58
Official

I acknowledge your posting, and have referred it to Randall Ramsden for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank