1 reviews | Active since Mar 2021
.I today around 08:45 , stood in the line to go inside Capitec bank (kwa mashu bridge city branch) . I was number #34 , when I got inside the branch I was assisted by a lady Consultant no.02 , which when I got to her to be assisted , she did not greet me , she did not acknowledge me as a client infront of her . After a good all conversation and laughing with her colleague and me as a client , standing there and wondering , what is happening still was noticed. I was disappointed and told them (bangangi jwayela kabi ). the other consultant she was chatting too walked away , the consultant assisting me then went to tell my to put my finger in the biometric machine without greeting me or without any apologies to her customer experience she gave me , without giving me a wiper or something to wipe the machine , she again told me to put my finger , i laughed and did . The consultant again told me to put up my mask to cover my nose and mouth , I did . That really showed me that Capitec really cares about their workers ,however not about their clients at all . Then the consultant did not give me great customer service at all , and for most put my life in danger , as a lot of people use that machine before me .
Best regards,
Best regards,
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