RD
Riona D
1 reviews | Active since Dec 2013
12 Dec 2023, 06:16
Constantly paying access facility yet balance is not decreasing
I have been paying my access facility for the last 3 years now without using the facility yet the balance on my account is not decreasing, i urge people not to take this facility as we are being ******, everytime i query about the balance they keep decreasing the limit, we also do not receive statements at all, DO NOT USE THIS FACILITY AS IT IS A WAY OF ****MING US ....
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Replies (2)
Capitec Bank's replyOfficial
12 Dec 2023, 08:22Good day Riona
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply12 Dec 2023, 08:22
Official
Good day Riona
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
RD
Riona D's updateReviewer Update
17 Dec 2023, 09:39still waiting for a response, spoke to the person assisting the matter who didnt investigate but started providing feedback without any valid facts ( she also had an attitude)
RD
Riona D's update17 Dec 2023, 09:39
Reviewer Update
still waiting for a response, spoke to the person assisting the matter who didnt investigate but started providing feedback without any valid facts ( she also had an attitude)