Confusion on functions between Capitec Bank and the Department of Home Affairs

<p>Over a month ago i visited a Capitec Branch on Smith Street,Durban Salisbury.I have an existing account with the bank and i wanted to open a fixed savings account or something similar.I was assisted by two people who both could not open the account and could not tell me the reason as they didnt know what the notification 'Contact Bsc' meant. I was promised they would investigate and come back to me,disappointingly no one phoned me until a few days later i went to the workshop durban branch.A gentleman who assisted me told me someone had tried opening an account with my id.I asked him where and when? And found it very strange that Capitec could allow me to deposit and withdraw money yet couldnt open a new account because of *****.Very strange!I was then told in the same brancg that i had duplicate IDs and no one had come in with my ID. I find this very unprofessional one cannot pronounceon things they are not sure of.I went to DHA and got a report off their system sayin i exist without any issues basically.Capitec Southway refused to take it,gave me a letter to take to home affairs. Had to go to home affairs office to ve told i need to go to another office. I visited that office twice eventually got a letter that explains why they are picking up an issue with my ID.Today i went to Capitec Southway where i was told this is not the letter they need i have to go back to home affairs and they should write a letter stating they will not be changing my ID no.My problem is that DHA has given me a letter stating what the confussion is and capitec being the bank not an identity authority is questioning what home affairs gave me.The service i have recieved is so terrible,the notice/letter given by capitec as a concern on ID nos is outdated its states 2013 and 2014 as dates of termination of these id nos. I have my bank as FNB and my bond with them and i havent experienced such. I have been travelling with the same ID.Why is capitec bank being so difficult? The back and forth is costing me money and time. I want to just close the account and have nothing to do with them. I wouldnt suggest anyone still opens an account with them. </p>