Confusion all round as to why money was deducted from savings account.

I have been happy with the service provided from capitec so far. However, last night I had R1030 taken off my account for no apparent reason and all the service consultant could tell me its a general problem that a few people phoned in about. My question is, how can that amount of money or any amount of money just be deducted off your account without your permission?

The most frustrating part is that I cannot seem to get a proper answer as to what the reason for this is and I am yet to get an answer as to when my money will be refunded. I am hoping that Capitec can learn a lesson from this and improve on their customer service.

Another gripe is that one can barely hear what the service consultants are saying as their voices are either really quiet or it sounds like they are sitting in a moving car while talking on the phone.