Confusing non assistance

On 14/03/2024 my wife HSC Scott was contacted by a person who indicated he is working for Capitec ***** Department. He informed het that a company was deducting money monthly and he is tasked to assist my wife to get this money back. He gave her his name, surname, id number and company number. He gave her her account number and the exact amount in the account. He never asked for her pin number. He went on to do certain actions on the Transact button. After a while he instructed her to switch off her phome and wait 15 minutes and then switch the phone on again. Upon doing this she saw about R40 000 was gone. We went to the Capitec branch in Secunda to report the matter. They sent us to SAPS to make an affidavit and get a case number - CAS 59/3/2024. We did this and took the documents back to the branch. Sheldon who works at the branch was always very helpful. He scanned th documents to Capitec Head Office. On 28/03/2024 SAPS sent my wife a sms stating they have closed the docket unless they get new leads. We have been to Capitec Secunda at least 5 times, the last 10/06/2024, but we get no definite feedback. All they say from Head Office is waiting for new leads. I do not know how to bring this matter to a close where we can get our money back.