ML
Maryke L
1 reviews | Active since Jun 2014
03 Jan 2024, 19:08
Confused
Went to Capitec Bank to get a letter for a Visa application, addressed to the embassy from the bank stating my and my son's details and passport number to confirm banking details.
To my surprise, they didn't know what I were talking about, it is shocking that Standard Bank/FNB/Absa knows about this, but Capitec doesn't.
Still no letter for my Visa application
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
03 Jan 2024, 20:39Good day Maryke
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply03 Jan 2024, 20:39
Official
Good day Maryke
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
ML
Maryke L's updateReviewer Update
04 Jan 2024, 11:37Still no feedback, phone the call centre, nobody knows what I am talking about, nobody can assist me. How pathetic can a bank be. THIS IS RIDICULOUS.
Nobody is even trying to find out how to do a letter, or even trying to assist me.
PATHETIC
Nobody is even trying to find out how to do a letter, or even trying to assist me.
PATHETIC
ML
Maryke L's update04 Jan 2024, 11:37
Reviewer Update
Still no feedback, phone the call centre, nobody knows what I am talking about, nobody can assist me. How pathetic can a bank be. THIS IS RIDICULOUS.
Nobody is even trying to find out how to do a letter, or even trying to assist me.
PATHETIC
Nobody is even trying to find out how to do a letter, or even trying to assist me.
PATHETIC
Capitec Bank's replyOfficial
09 Jan 2024, 09:26 Good day MarykeThank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply09 Jan 2024, 09:26
Official
Good day MarykeThank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank