Confused and unprofessional behaviour

Good morning On Saturday I app**** for a loan on Monday I received pop up messages from Capitec Tuesday the same thing then I used the what's up chat I was told to wait and they would contact me then I was ask for my ID number and was told it in progress Then I was told it is declined due to the fact that the company I work for is not registered with compu scan but the company is registered with cipu and SARS Then on Wednesday I received an email saying my loan is approved so I hit the call back Botton and heard noth back from the bank I then contact Capitec this morning they check on the system told me it was declined on Tuesday as I was still talking to the lady she end the call I got to say this is the worst bank to deal with when coming to manners respect and common sense We will be closing all our account at Capitec Bank and rather move to a more professional bank Thank you for wasting my time and energy your bank and staff is behind other banks and your staff truly need to get trained rather then just ending the calls or not reply to ur what up messages Regards Mr luttig