confused

I app**** for the Bank Better Champion in December, wrote the assessment. since then i have not received feedback but other posts that i app**** for , i get a quick response. i wrote an email to their customer support and stated every detail around 17h00, i got a response after 20h00 with the “we regret to inform you” but with a different reference number that i had submitted for the post. they changed to Hr something , now i don’t know whether it’s a **** or not.