JP
Jude P
1 reviews | Active since Apr 2022
23 Mar 2025, 10:17
Conflict resolution a joke
Still unable to receive sms or calls after calling Capitec connect last weekend and again today plus logging a complaint on Hello Peter. Im therefore forced to do another complaint. Not sure what else to do other than take further legal action if this platform doesnt work. Being unable to receive OTP's to do banking or receive calls in an emergency is a critical situation. This should have been resolved in 24hrs.
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Capitec Bank's replyOfficial
23 Mar 2025, 10:36Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply23 Mar 2025, 10:36
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.