Condescending agent

I Was trying to withdraw R1000 from my 11 year old son’s account which I opened myself, and only R200 note was dispensed, called the customer care because the receipt shows that R400 was dispensed, in panic I call for assistance. Little did I know I’ll be assisted by a rude and belittling Lamiez his a Man so I’m not sure how to spell his name, his was sympathetic at all and he suggest I was dumb for think money will be withdrawn from my account while I have the card. (Clearly his never heard of cloning cards) which happens alll the time in South Africa, hence my panick. He was cold and suggested I should go to the branch, because he couldn’t help me with someone else’s account ( my son’s account which I opened myself.) now I’m waiting for the branches to open tomorrow, not knowing what December hungry monsters might do to my sons account. In the Morning I’m closing both mine and son’s account. It’s not worth it with Capitec. Also they deserve less than a star. The call was made around 20:47 if Capitec cares to listen. No remorse, no interest on what his doing and very condescending.