Concerned about insufficient transaction fees

Item: Capitec Bank
Rating: 3

I have a new account with Capitec and noticed fees being taken for insufficient transactions. I don't understand. If I have my card with me and did not use it, how can there be transactions for insufficient funds? I'm trying to contact the call centre but the call is dropped or the "number is not available at present" The fees are not large amounts but this could mean that someone is checking out my account and I am concerned

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

31 Jan 2022, 10:40

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

Capitec Bank's reply31 Jan 2022, 10:40

Official

Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank

's updateReviewer Update

31 Jan 2022, 12:46

I received a message that you are trying to contact me. No-one contacted me. I called your complaint management number three times and the calls are dropped everytime

's update31 Jan 2022, 12:46

Reviewer Update

I received a message that you are trying to contact me. No-one contacted me. I called your complaint management number three times and the calls are dropped everytime

Capitec Bank's replyOfficial

03 Mar 2022, 09:24

Hi Joan

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Capitec Bank's reply03 Mar 2022, 09:24

Official